Refund Policy

1. Overview

This Refund Policy applies to all subscription plans for Tilly, a cloud-based SaaS Point of Sale system operated by NESCODER LTD (Company No. 16214303), registered at 128 City Road, London, EC1V 2NX, United Kingdom.

All payments for Tilly are processed through our third-party payment provider (Stripe). NESCODER LTD is the seller and merchant of record for all transactions.

2. Free Trial

All paid subscription plans include a 14-day free trial. No credit card is required to start a trial. During the trial period, you have full access to all features of the selected plan.

If you do not subscribe before the trial ends, your account is downgraded to the Free plan automatically. No charges are made during or after the trial unless you explicitly subscribe.

3. Subscription Billing

Tilly subscriptions are billed on a monthly or yearly recurring basis, according to the billing cycle you choose. The applicable subscription fee is charged at the beginning of each billing cycle.

Prices are displayed in your organization's billing currency (e.g. EGP, GBP, USD) before checkout. All prices are tax-inclusive — the price displayed is the total amount charged.

4. Refund Eligibility

We want you to be satisfied with Tilly. If you are not happy with the Service, the following applies:

• Refunds: Refunds are generally not available for partial billing periods. However, we may consider requests on a case-by-case basis for exceptional circumstances (e.g. extended service outages, billing errors).
• Plan downgrades: Downgrades take effect at the end of your current billing cycle. No prorated refund is issued for the remaining days.
• Plan upgrades: Upgrades are prorated — you are only charged the difference for the remainder of the billing cycle.

5. How to Request a Refund

Contact us using one of the following methods:

• Email: support@nescoder.com
• WhatsApp: +44 7857 384 398
• Contact form: nescoder.com/contact

Please include your account email address, subscription plan, and the reason for the request. We aim to respond within 3 business days.

6. Refund Processing

Approved refunds are processed through our payment provider and returned to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. NESCODER LTD will issue a refund receipt for your records.

7. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation:

• You retain access to paid features until the end of your current billing cycle.
• No further charges are made after the current cycle ends.
• Your account is downgraded to the Free plan.
• Your data is retained for 30 days after downgrade, allowing you to export it via Settings → Backup.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks incur processing fees and may result in immediate suspension of your account. We are happy to resolve any billing dispute promptly.

9. Enterprise Plans

Enterprise plan customers with custom pricing agreements should refer to their individual service agreement for refund terms. For questions, contact sales@nescoder.com.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Refund Policy, contact us at support@nescoder.com.

NESCODER LTD, 128 City Road, London, EC1V 2NX, United Kingdom.

12. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of England and Wales.